Shipping Policy

At Serene Gulfs, we're proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.

1. General Shipping Information

We currently ship throughout Australia.

2. Processing Time

Orders are typically processed within 1 to 2 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping. We offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

  • Processing Time: 1 to 2 business days (Monday to Friday)
  • Transit Time: 3 to 9 business days (Monday to Friday)
  • Total Delivery Time: 4 to 11 business days
  • Order Cutoff Time: 6:00 PM
  • Time Zone: (GMT+10:00) Australian Eastern Time (NSW)

Please note: delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses or restricted areas. Certain items may be subject to shipping restrictions depending on Australia specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email at info@serenegulfs.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. Last updated: 6th July 2026

9. Contact Information

Store name: Serene Gulfs
Company name: Priem Investments
Company Number: 88403254
Warehouse Address: 246 Miller Rd, Villawood NSW 2163, Australia
Company Address: Hogeweg 47, 4695HM, Sint-Maartensdijk, The Netherlands

Contact Form: Click Here
Email: info@serenegulfs.com
Phone number: +61 485 048 053

Customer Service Available Hours
Operating Hours (Monday to Friday): 9:00 AM to 6:00 PM (GMT+10:00, Australian Eastern Time)
Operating Hours (Saturday to Sunday): 10:00 AM to 4:00 PM (GMT+10:00, Australian Eastern Time)

We aim to respond to your inquiries within 24 hours.